Seat fill is hard to read
Bookings for the same departure come from the website, the phone and reseller agencies. Knowing how many seats remain on the 14 April departure means adding up several lists.
Tour operator
Tour operator software to manage circuits, departures and sales
A tour operator designs its own circuits, schedules them on fixed dates and sells them direct or through agencies. Siyaha Pro links the catalogue, departures, bookings and suppliers so you always know which departure is filling and which one needs a decision.
Where tour operators lose control
Departure decisions made blind
Confirming or cancelling a departure below the minimum headcount often happens too late, because there is no clear view of bookings and supplier commitments.
A catalogue that ages badly
A new hotel in Ouarzazate or a peak season price change must reach circuit sheets, open quotes and client programmes. One forgotten version leads to disputes with travellers.
Incomplete passenger lists
Passports, dietary needs and shared rooms trickle in over weeks, so the final list sent to hotels and the guide is never quite up to date.
From catalogue circuit to completed departure
- 1Design the circuit
The product is built with its day by day stages, accommodation, activities, suppliers and seasonal prices, then saved to the catalogue.
- 2Schedule departures
Departure dates are created with their capacity, minimum headcount and decision deadline.
- 3Sell and book
Every booking, direct or brought in by a partner agency, is attached to the right departure with its travellers, options and payments.
- 4Guarantee the departure
At the deadline the operator confirms or merges the departure based on fill, then validates services with hotels, transport companies and guides.
- 5Operate and learn
The group leaves with a current passenger list and programme. After the trip, fill rates, profitability and field feedback shape the next season.
Tour operator tools in Siyaha Pro
Tours & excursions
Circuit catalogue and departures
Record your circuits with their departure dates, capacity and participants. You can see sold and remaining seats on every departure of the season at a glance.
Trips & itinerariesReference programme sheets
Each circuit has a day by day programme, from Marrakech to the Dades gorges and on to Merzouga. A change is made once and becomes the basis for client documents.
BookingsBookings by departure
Bookings are linked to a specific departure with travellers, rooms, options and notes. The passenger list builds up as sales come in instead of being pieced together at the end.
Clients & CRMDirect clients and reseller agencies
Tell apart travellers who book direct from partner agencies that bring you clients. Track each reseller's history and the loyal travellers worth contacting for next season.
SuppliersCircuit suppliers
Hotels, riads, camps, coach companies and guides for each circuit are listed with their conditions. When it is time to guarantee a departure, you know who to confirm and by when.
Dashboard & analyticsSales and fill monitoring
The dashboard shows sales by circuit, departures close to the minimum and pending actions. You decide whether to guarantee or merge a departure based on concrete data.
Real-world case
Example: a fixed date Imperial Cities and Desert circuit
Your ten day Casablanca, Rabat, Meknes, Fes, Merzouga and Marrakech circuit departs every Saturday from March to May, with a minimum of twelve travellers. It is sold direct and through three partner agencies in Europe. Three weeks before one departure, only nine seats are sold.
With Siyaha Pro
- The dashboard flags the departure as below minimum ahead of its decision deadline.
- The product manager checks bookings on the following departure and offers the affected clients a merge.
- Travellers accept and their bookings move to the new departure along with their payments.
- Hotels and the coach company receive the updated passenger list for the confirmed departure.
The result
The decision is made in time, clients are informed properly and the confirmed departure leaves with a reliable list and well briefed suppliers.
What a tour operator should expect from its software
Tour operating rests on a delicate balance: create attractive products, schedule them on fixed dates, then fill each departure enough to make it profitable. Suitable software does more than record bookings. It helps you run a catalogue and a season.
Think in departures, not only in files
A travel agency thinks in client files. A tour operator thinks in departures: one circuit, one date, one capacity, one minimum. Check that the tool links every booking to a specific departure and shows seat fill in real time. In Siyaha Pro, the tours and excursions module handles the catalogue, dates and participants in the same view.
One product sheet as the reference
Your circuit lives in many places: brochure, website, quotes, client programme, guide briefing. If each one is written separately, differences appear with the first hotel change. Prefer a tool where the day by day programme is the reference from which documents are produced.
Handle several sales channels
Many tour operators sell both direct and through reseller agencies, in Morocco and abroad. The software must identify the source of each booking so you can follow what each partner brings and avoid promising the same seat twice.
Prepare the guarantee decision
Set a decision deadline for each departure, aligned with the cancellation terms of your hotels and transport companies. On that date you need to see the headcount, deposits received and suppliers to confirm right away. A late decision costs penalties. An early, poorly informed one costs clients.
Build next season on facts
Which circuits fill on their own? Which dates stay weak? Which partners actually send travellers? A dashboard that answers these questions lets you adjust the calendar, prices and sales effort instead of repeating the same programme out of habit.
Keep private circuits in the same tool
Most operators in Morocco also sell tailor made trips alongside scheduled departures. Managing both in one place avoids a second system and lets your team reuse the same suppliers and programme sheets.
Split roles clearly
The product manager builds circuits, sales staff sell and operations confirm suppliers. Role based permissions give each person the right view without exposing negotiated costs to the whole team.
To go further, read our article on organising a tour operator, compare Siyaha Pro plans or open a free trial and schedule one of your circuits with its real departures.
Frequently asked questions
A question about your specific situation? Our team will answer.
Talk to our teamHow is this different from travel agency software?
A tour operator needs to manage a circuit catalogue and fixed date departures with capacity and minimum headcount. Siyaha Pro covers these needs while keeping quotes, bookings and client follow up.
Can we track bookings brought in by reseller agencies?
Yes. Each partner agency is recorded as a company client and its bookings stay identified. You know which reseller filled which departure and can follow your commercial relationship with them.
How do we move travellers from one departure to another?
The booking is attached to the new departure with its travellers, options and payments. Passenger lists on both departures update, so nothing has to be entered twice.
Does it work for tailor made circuits as well as fixed departures?
Yes. Many Moroccan tour operators also sell private circuits. These are handled as individual files with a quote, a day by day programme and suppliers, alongside scheduled departures.
How long does it take to set up the catalogue?
It depends on the number of circuits. Most teams start with their best selling products during the one month free trial, then add the rest of the catalogue step by step.
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